April 17, 2016 at twelve:twelve am I requested a dell desk top rated and after we obtained it, no watch! Once i called the sellsman mentioned he didn’t consist of it in the value . I wrote it down when he informed me. they didn’t mail the ideal Recommendations of the way to hook it up and we obtained items that don’t hook in to the computer anyplace. they have to do one thing about their cust. serv. it stinks! you can’t understand them plus your around the telephone for at any time.
Tech support that cannot locate a work get that they placed, and Repairs that mail my laptop back to me in worse issue than when it went in.
August 31, 2015 at nine:19 pm Immediately after obtaining the so termed “proper WESTERN DIGITAL five hundred GB HARD DRIVE” as my secondary harddrive, I had been ultimately ready to install it yesterday into my DIMENSION E 520..It had been all wired in quickly and properly with no difficulties to the computer until I turned it on and instantaneously crashed and now it received’t start or operate in the least……I known as DELL YESTERDAY AND SPOKE To a few tech guidance workforce of which 1, SUPERVISOR of Tech Assist , all telling me I had been once again sent the incorrect disk drive . A single tech guidance,abruptly hung up on me Once i requested for your scenario or criticism range and his title to deliver in a proper grievance to DELL Company Places of work……These days I spoke to two more tech service men and women of which a person was A further supervisor in that Office, who was pretty attentive and was a pleasure to speak to and both of those he as well as regular tech assist mentioned I couldn't USE A 500 GB Harddisk in my previous E 520, Just a 320 GB max. could be utilized ! ! ! These gross sales individuals don’t even know what the correct element or accent to offer you !!!! And also to best that, I receive a get in touch with from some lady named SUSAN while in the early afternoon , who statements to get from DELL CORPORATE Workplaces who STATES the DELL COMPANY has no provisions to reimburse a buyer for mend in their computer and/or spend to get it checked by a highly regarded local repair store …..SHE EMPHATICALLY goes on to mention the trouble is the fact I mounted THEIR “Right Disk drive ” into my computer, and it’s pretty much MY FAULT !!!!. This lady a joke and out of touch with actuality !
Now I determine what the cause was. The working program was built working with aged outdated drivers which were in no way up to date. I discovered that out Once i went into the Dell Guidance Web-site. I logged on, entered the service tag variety, and scanned the computer for updates. There was 15 updates uncovered and many of them have been optional. I downloaded the encouraged kinds and installed them. Then I misplaced my Connection to the internet. I couldn't enable the WIFI and troubleshooting software package did not display everything.
Then soon after Substantially with the harassment and wrestle ,dell executives talked and delivered me with onsite take a look at and reinstalled the Home windows . I regret to tell you that Except if client mail’s dell leaders , your executives merely passes time.
December 21, 2017 at 6:00 am I bought 2 all in one dell computers in May perhaps 2017. Equally crashed and froze. I Make contact with consumer assistance ans was patched to the tech in India. We expended 2 hrs on the cellular phone wanting to problems shoot the issue. Nothing at all. I'd on sight maintenance settlement, although the tech persuaded my to send it to the dell mend facility. that is definitely wherever my nightmare started. The tech assured me that the turn around time can be three to five days. I followed up two times after I despatched the computer by Federal Specific. I used to be informed be the tech that my computer arrived with the provider Middle the day prior to which would have bee Thursday and confident me that a assistance tech had been assigned and is particularly engaged on it. This was by e-mail no much less. I sent an e-mail to the tech for getting an update on the computer. I had been confident that it's staying labored on. I then called the service Centre in Texas on Monday. I had been told that my computer experienced just arrived to your maintenance facility and they're going to assign a tech to investigate the trouble. Yet again I used to be informed that they would expedite the repair service. I contacted the First tech to determine why he advised me my computer experienced arrived in the mend facility on Thursday and that a tech was working on it when the repair service facility just knowledgeable me that the computer had just arrived on Monday. He said he would take a look at it. No reaction. I called customer care and was assigned a unique tech who claimed he would consider it. I had been bounced around from just one tech to the following.
five. There may be additional problems in setting up the laptop, I had only the itemized listing despatched While using the laptop to match with the original line product buy particulars copied from your World wide web get document.
However The brand new mom board had the identical BIOS as being the old 1. Now they would like to pawn off someone’s rejected XPS that supposedly is refurbished. If I wished a employed computer I could head over to ebay. I counsel that they send me a recent XPS computer with some sort of demand to offset any change in process configuration.
The laster conflict os more than the graphic card in the comp that the 3rd party tech set up. Its a 980 GTX The On line Tech suggests no its a 780 GTX. I took a display shot and set that to your tech through email and considering the fact that that time haven't read a word again.
I just received hung up on by a dell representative.SHE mentioned I used to be losing their time since I could not afford the 300 greenback assistance fee to clean my computer.
I spoke with Claire who gave me precisely the same runaround and refused to switch the laptop computer. Soon after about 10 minutes, she transferred me to her supervisor, Lisa.
February one, 2016 at three:38 pm dell is incompetent – outsourcing is a complete failure – positioned an order in december and dell cancelled as a consequence of a failure to respond to an e-mail despatched late inside the day (desired to reply on that working day in the course of business several hours – was not possible) – speaking with money expert services, customer support & order expert services has offered no fruit – I tire of speaking to anyone for whom english is often a 2nd language and are empowered to try and this review here do nothing at all to really help.
Just Tech support sending me to buyer assistance and forwards and backwards. I just maintain getting more and more lies explained to to me. I feel they feel that ultimately will get pissed off and hold up. I hope another person sues them or studies them on the BBB. They shouldnt be permitted to do small business in The usa.
I've a challenge that no-one is prepared to acquire duty for or ownership of and I’m having practically nothing but a run a round from both Customer care and Custom made Assistance.